Privacy Policy

TrackerWay is committed to protecting the privacy and personal data of its users. This Privacy Policy explains how information is collected, used, processed, and stored when you access or use our web application and related services (“the Service”).

2. Data Collection

  • Personal Information: TrackerWay collects only the minimum necessary personal details, such as name, email address, and company information, required for account creation and support.

  • Usage Information: Technical data (such as IP address, browser type, device details, access times, and feature usage) may be automatically logged for security, analytics, and service improvement purposes.

  • Payment Information: TrackerWay does not store payment/billing information. All transactions are securely handled through third-party payment providers.

3. Data Use

  • Your information is used to deliver, maintain, and improve the Service, including account management, customer support, service notifications, and security monitoring.

  • Data may be analyzed in aggregate to enhance TrackerWay’s features and performance, ensuring user privacy is maintained at all times.

4. Data Storage and Security

  • All user data is stored and processed within the European Union region, ensuring compliance with EU data protection laws and GDPR requirements.

  • TrackerWay employs industry-standard security measures—encryption, access control, and regular monitoring—to safeguard all user information against unauthorized access, loss, or misuse.

5. Data Sharing and Disclosure

  • TrackerWay does not sell, share, or distribute personal or usage data with any third parties unless required by law or expressly permitted by the user.

  • In rare cases, data may be disclosed to legal authorities if necessary to comply with regulations, protect TrackerWay’s rights, or investigate violations of Terms of Service.

6. User Rights

  • As an EU-based service, you have the right to access, correct, delete, or restrict processing of your personal data.

  • For data requests, corrections, or account deletion, contact TrackerWay using the details provided on our Contact page.

7. Cookies and Tracking Technologies

  • TrackerWay uses cookies and similar technologies solely to optimize your user experience, maintain authentication, and analyze anonymized usage trends.

  • You may manage cookies through your browser settings; disabling cookies might impact certain Service features.

8. Data Retention

  • Personal data is retained only as long as necessary to fulfill the purposes outlined above or as required by applicable law.

  • After account deletion, data is securely erased except for minimal records needed for compliance.

9. Third-Party Services

  • TrackerWay may integrate with or provide links to third-party services. This Privacy Policy applies only to TrackerWay and not to external platforms, which have their own privacy practices.

10. Updates to Privacy Policy

  • This Privacy Policy may be updated periodically to reflect legal, operational, or technological changes.

  • Significant changes will be communicated via email and announced on TrackerWay’s official communication channels.

11. Contact Information

For privacy-related questions or requests, please contact TrackerWay via the methods provided on the Contact page of www.trackerway.com.

We aim to reply to all queries within two working days.

Our Data Protection Officer / GDPR data protection representatives can be contacted directly here:
Mike Smith ([email protected])