Return Policy

At TrackerWay, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with the product(s) you have purchased from our e-shop, you have the option to return them within 30 days of the order date. Please read the following terms and conditions carefully to understand our return process.


Conditions for Returns

  1. Eligibility:
  • Returns are accepted within 30 calendar days from the date of your order.
  • The product(s) must be in their original condition, unused, and in their original packaging, including all accessories, manuals, and documentation.
  1. Non-Returnable Items:
  • Digital products or software licenses (if applicable).
  • Products that have been damaged, altered, or show signs of use.
  1. Proof of Purchase:
  • A valid proof of purchase (e.g., order confirmation email or receipt) is required to process your return.

Return Process

  1. Initiating a Return:
  • To begin the return process, please contact our customer support team at [insert email/contact form link] with your order details and reason for return.
  1. Shipping the Product(s):
  • Once your return request is approved, you will be responsible for shipping the product(s) back to us.
  • The shipping costs for returning the items are covered by the customer.
  • We recommend using a trackable shipping service to ensure safe delivery. TrackerWay is not responsible for lost or damaged returns during transit.
  1. Return Address:
  • You will receive the return address details after your request is approved.
  1. Inspection Upon Receipt:
  • Once we receive the returned product(s), they will be inspected to ensure they meet the conditions outlined above.
  • If the product(s) do not meet these conditions, we reserve the right to deny the refund.

Refunds

  • After successful inspection of your returned product(s), we will initiate a refund.
  • Refunds will be processed to your original payment method within 7-10 business days after approval.
  • Please note that shipping costs incurred during the original purchase or return process are non-refundable.

Important Notes

  • Returns sent without prior approval from our customer support team may not be accepted.
  • If you receive a defective or incorrect product, please contact us immediately so we can resolve the issue promptly at no additional cost to you.

If you have any questions about our Return Policy or need assistance with your return, please feel free to contact us. Our team is here to help!